Help Center

Your first bag will ship within 7-12 business days of placing your first order. An order notification e-mail will be immediately sent to you when your 1st bag has shipped.

You should receive your 1st bag within 5-7 business days of receiving your confirmation email.

Thus - in total - you should receive your first bag within 7-10 business days of placing your first order.

After your 1st bag - your bag will typically ship around the 15th-20th of the month.

PLEASE NOTE: Sometimes we experience shipping delays due to high volume & demand - we will always keep you updated on this here at our Shipment Update Tracker Page

If you are in Canada - you should receive your bag within 10-15 business days of receiving your order confirmation e-mail. In total - it can take up to 14 to 22 days to receive your 1st bag. It could be sooner than this - but we just want to set the expectation that it may take slightly longer.

If you are outside of the USA & Canada - you should receive your bag within 15-20 days of placing your first order

Your 2nd and subsequent orders will ship around the 15-20th of the month.

Please be patient as there could be more delays than usual.

You will be charged for your first Bag immediately when you sign up.  Thereafter, all of your recurring charges will fall on the 1st of the month.

Note: If you sign up on, or before, the monthly cut-off date (the 15th), your 2nd charge will fall on the 1st of the following month. If you sign up on, or after, the monthly cut-off date (the 15th), your next charge will not take place on the 1st of the following month, but the month after that. For example, if you sign up on April 15th, your 2nd charge will fall on May 1st. Alternatively, if you sign up on April 18th, your 2nd charge will fall on June 1st. 

If you have any questions about our billing policy, please don't hesitate to reach out to us at our "Contact Us" page!

LM is a subscription service whereby you sign up and are re-billed every 1st of the month to receive a bag of 4-5 full sized lip products. 

If you'd like to cancel your subscription, you may do so immediately at any time. Your cancellation will take effect immediately and you will not be re-billed. Please note: you will still receive any bags that you already paid for.