Help Center

Your first bag will ship within 7-12 business days of placing your first order. An order notification e-mail will be immediately sent to you when your 1st bag has shipped.

You should receive your 1st bag within 5-7 business days of receiving your confirmation email.

Thus - in total - you should receive your first bag within 7-10 business days of placing your first order.

After your 1st bag - your bag will typically ship around the 15th-20th of the month.

PLEASE NOTE: Sometimes we experience shipping delays due to high volume & demand - we will always keep you updated on this here at our Shipment Update Tracker Page

If you are in Canada - you should receive your bag within 10-15 business days of receiving your order confirmation e-mail. In total - it can take up to 14 to 22 days to receive your 1st bag. It could be sooner than this - but we just want to set the expectation that it may take slightly longer.

If you are outside of the USA & Canada - you should receive your bag within 15-20 days of placing your first order

Your 2nd and subsequent orders will ship around the 15-20th of the month.

Please be patient as there could be more delays than usual.

Currently, LM delivers to the following countries:

• United States
• Canada

Is your country missing? Head to our "Contact Us" page to request your country!

We ship via DHL!

PLEASE BE PATIENT - there may be delays due to the current COVID-19 restrictions affecting shipping times.

We do offer an expedited shipping service for Canadians which takes about 7-9 days to receive your bag.

Shipping charges for Canadian subscribers are below and do include shipment tracking:

LM Monthly Bag (Standard Shipping) - $3.60

LM Monthly Bag (Expedited Shipping) - $5.75

LM PLUS Box - $6.00

Please be patient as there could be more delays than usual.

Changing your shipping address is easy!

1. Log into your account at www.lmbagofficial.com
2. Click on the "Manage Subscription" button on the left side.
3. From the Subscription Orders page, click on the "Addresses" button.
4. Now you'll be on the Shipping Addresses page. Just click on an address to update it or add a new address on this page!

You will be charged for your first Bag immediately when you sign up.  Thereafter, all of your recurring charges will fall on the 1st of the month.

Note: If you sign up on, or before, the monthly cut-off date (the 15th), your 2nd charge will fall on the 1st of the following month. If you sign up on, or after, the monthly cut-off date (the 15th), your next charge will not take place on the 1st of the following month, but the month after that. For example, if you sign up on April 15th, your 2nd charge will fall on May 1st. Alternatively, if you sign up on April 18th, your 2nd charge will fall on June 1st. 

If you have any questions about our billing policy, please don't hesitate to reach out to us at our "Contact Us" page!

LM is a subscription service whereby you sign up and are re-billed every 1st of the month to receive a bag of 4-5 full sized lip products. 

If you'd like to cancel your subscription, you may do so immediately at any time. Your cancellation will take effect immediately and you will not be re-billed. Please note: you will still receive any bags that you already paid for.

We do not give refunds. Once your payment is received, you will receive the corresponding bag to that payment. You can cancel any time without restrictions and you will not be charged again. However, you will still receive any bags that you are owed. 

LM is a recurring billing service - we make it very clear that your subscription plans will renew according to your plan type so that you are not confused about this. 

The monthly subscription price is $13.95 per month. 

You can get your 1st month for $5 though!

PLEASE NOTE: If you subscribed BEFORE October 6, 2020 - you will pay $12.95 per month FOREVER. Your pricing is grandfathered and you will thus pay $12.95 for as long as you are subscribed.

Updating your billing info is simple!

1. Log into your account at www.lmbagofficial.com.
2. Click on the "Manage Subscription" button on the left side.
3. From the Subscription Orders page, click on the "Billing Information" button.
4. Now on the Billing Information page, just click on the "Card on File" section to update your billing info!

Applying Subscription Coupon

Please log into your account, click "Manage Subscriptions" and then at the bottom left, you'll see "Apply Discount Code". You can retrieve your coupon code in the Rewards launcher.  

Applying Shop Discount

When you add a product to your cart and continue to the checkout page, you will see a section on the right where you can apply the discount you redeemed from your points dashboard. Please make sure you are logged into your account.

Note: points can only be redeemed for Active subscribers to LM.

Cancelling is super easy!

1. Just log into your LM account and click on the "Manage Subscriptions" button on the left hand side.
2. Find your active subscription and click on the "Edit" button.
3. Scroll to the bottom of the page and click the "Cancel Subscription" button.
4. Done!

The plus subscription differs from the regular plan because of the following:

1. More items than the regular plan (Typically 2-3 more. If it is only 2 more - it is because one of the items is a high value item).
2. The 2-3 additional items will be higher value items typically.
3. 1 of the items in the plus plan will always include a feature item such as a palette.
4. The retail value of the plus plan will always be substantially higher than the regular plan.

Right after you select your subscription type from our Join Now page you will be directed to our brand new personalization survey! The survey gives you the options to personalize the colours and items that you receive in your LM bags! 

During the survey we ask a few questions to get to know your preferences. The questions include: Your favourite colours to wear on your lips, the type of lip products you like to receive most, and more!

Start your survey now by going to our Join Now page!

We do our absolute best to personalize your bag each month according to your answers from the personalization survey!

There may be some months where we may not be able to customize your bag with exactly what you've selected on the survey, but we will always prioritize what you receive based on the colours and items you've selected.

If you have any feedback on the personalization survey or the items you've received after completing the survey, please head to our Contact Us page and let us know! 

Yes! You are able to change your personalization survey answers.

Simply send us an email on our Contact Us page with what changes you would like to make about your personalization options and we'll be able to go ahead and adjust your preferences!

Yes you can! 

Simply visit the following the following link to take the survey for current member and one of our team will update your preferences for your future LM bags: http://bit.ly/2M7rzK5

You can also do the below steps to take advantage of the survey as a current LM member:

1. Go to our Join Now page and take the survey as if you were getting a new subscription. (You can go through the entire survey and then cancel the purchase once the survey is finished)
2. Take note of your answers to each question and send our support team an email through our Contact Us page with your answers to each question.
3. Our support team can then take your answers and apply them to your profile for future bags!

Please reach out to us through our Contact Us page for any issues or feedback.

We pride ourselves on packing your items safely and delivering great quality items to you. The vast majority of the time your items should arrive complete and undamaged, but in the rare case that something is missing or broken please reach out to our support team at our "Contact Us" page within 14 days of receiving your order so we can help out!

Absolutely! Just enter the giftee's shipping info when checking out and we will send the subscription directly to them! You can then cancel at any time or if you'd like to have the following subscription shipments sent to you, simply update the shipping address through the My Account page.

You can also purchase bundles on our shop https://www.lmbagofficial.com/collections/shop. Bundles are one-time purchases and do not renew monthly like a subscription. Perfect for gifting!